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Our Terms, Your Account Rights

Using superbaje means you are operating under the terms set out here. Access and eligibility depend on your local law and the regions where this service is available — check these terms before you deposit via bKash, Nagad, or Rocket.

Account TermsPayment ConditionsEligibility by RegionPrivacy CommitmentsContact Rights
superbaje Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have questions about these terms, your account conditions, or how your data is handled, our support team is the right first contact. For formal requests — account closure, data removal, or a record of your transaction history — use the email channel so there is a written record on both sides.

Team online

Live Chat

Available from within your account dashboard. Suited for quick questions about account conditions, payment status, or wallet verification.

Email Support

Use email for formal requests: account closure, data queries, dispute escalation, or written confirmation of any policy point.

Help Centre

Our help centre covers the most common account and payment questions, including how bKash, Nagad, and Rocket withdrawals are verified.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account

Account security at superbaje runs on a few concrete practices. Your login is protected by OTP verification tied to your registered mobile number — the same number you use for bKash, Nagad, or Rocket. We do not store your wallet credentials; payment verification happens at the point of transaction through the wallet provider's own confirmation step. Data we hold about your account is kept only as long as necessary for transaction records and any applicable regulatory requirement in the regions where we operate. You can request a copy of the data we hold, ask for corrections, or request deletion by contacting support via email.

OTP Login

Every login triggers an OTP to your registered mobile number. If you did not request it, contact support immediately and we will secure your account.

Wallet Matching

Withdrawals go only to the wallet number registered on your account — bKash, Nagad, or Rocket. This prevents misdirected payments and confirms ownership.

Data Retention

We retain account and transaction data in line with our operational and legal obligations. You may request a summary of what we hold at any time via email.

Correction and Deletion

You have the right to request corrections to your account data or ask for deletion where no legal retention obligation applies. Email support to start that process.

Legal Terms — Common Questions

These are the questions account holders ask most often about our legal framework, eligibility, and data practices.

Access depends on your local law and the regions where superbaje operates. We do not confirm legal permission for any specific jurisdiction — that is your responsibility to verify before registering.

Withdrawals to bKash, Nagad, or Rocket require the wallet number to match what is on file. A mismatch triggers a manual review. Contact support with proof of ownership to resolve it.

Send a written request to our support email. Include your registered account number and the wallet number you use. We will confirm receipt and respond within a reasonable period.

Yes. Request account closure via email support. Any remaining balance will be returned to your registered wallet — bKash, Nagad, or Rocket — after identity verification is completed.

You must meet the legal age requirement in your region. Accounts found to be below the applicable age threshold are closed and balances returned where technically possible.

Raise disputes with our support team first — most wallet discrepancies are resolved at the account level. Email is the recommended channel so both sides have a written record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.